I have an issue with an old electric furnace. It takes hours to heat my relatively small house. I called Priority One and they had their technician come out the next morning. Chris is an awesome technician. He was very patient with my dumb questions and took the time to explain things to me thoroughly. You can tell he 100% knows what hes talking about. During that visit, I mentioned to Chris that I might be interested in replacing my electric furnace for a gas furnace. So Chris called Phillip, who is an estimator, and Phillip was up at my house withing 30 minutes. And he was awesome too. He listened to my issues and provided a few solutions. I am very impressed with Priority One. They are a professional company with well trained and very friendly staff. At no time did I feel like I was being sold anything or pressured to buy anything. I had another issue unrelated to the first visit. This time, my AC drain line was clogged and water was dripping all over my garage floor. I called Priority One again and they sent Casey out to help me. Casey was great. Very informative and very personnel. He checked my HVAC system and unclogged my AC drain. I was impressed how thorough and efficient he was in exploring the problem and providing solutions. Again, I highly recommend Priority One. Incredibly knowledgeable and professional. I also signed up for their maintenance plan, which is a no brainer.